About HubQuery & this role
HubQuery is building the operating system for real estate and property services across emerging markets. Customer Success is how agents, hosts, and professional partners get help and stay successful.
We are hiring a Customer Success Associate to handle HubDesk tickets, guide customers through common workflows, and escalate thoughtfully.
Why this role stands out
You work globally by default—not limited to one country—with clear capabilities granted by Super Admin for your lane.
What you will do
- Respond to HubDesk tickets with clear, professional guidance.
- Help customers complete onboarding steps and basic product workflows.
- Document issues and escalate to Leads when policy or product judgment is required.
- Keep CRM and ticket notes accurate so the team can follow through.
- Share recurring customer friction with Leads for playbook improvements.
What we're looking for
Required
- 1+ years in customer support, success, or related service roles.
- Excellent written communication and empathy.
- Comfort learning SaaS or marketplace products quickly.
- Strong organization and follow-through.
Strongly preferred
- Experience with helpdesk tools.
- Proptech, real estate, or marketplace exposure.
- Multilingual ability for multi-market support.
Reports to
Customer Success Lead or Manager
How we work
- Outcome-oriented with lightweight process.
- Close collaboration across pillars.
- Data-informed prioritization.
- Respect for focus time; async-friendly documentation.
- Hybrid-friendly: strong overlap with West Africa / European time zones.
Benefits & practicalities
- Competitive salary plus performance reviews
- Remote-friendly or hybrid options depending on the role
- Laptop and tools budget
- Learning budget for courses and certifications
- Paid time off and local public holidays observed
- Health support stipend (market-dependent)
- Direct exposure to founders and leadership
Employment type: Full-time · Location: Lagos / Hybrid · Reports to: Customer Success Lead or Manager
Interview process
- Recruiter screen (30 min) — role fit, motivations, logistics
- Hiring manager conversation (45 min) — experience and approach
- Practical exercise or scenario (~60 min)
- Team interview (45 min) — cross-functional collaboration
- Final conversation with leadership (30 min) — vision, ways of working, offer details
We aim to complete the process within two weeks and provide clear feedback at each stage.
Equal opportunity
HubQuery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. If you need accommodations during the application or interview process, please let us know.