About HubQuery & this role
Operations & Trust owns moderation decisions, KYC outcomes, and the operational systems that keep the marketplace trustworthy.
We are hiring a Trust & Operations Lead to make high-judgment decisions, coach Associates, and improve trust playbooks.
Why this role stands out
You hold write access for trust decisions across markets without becoming a country admin or Super Admin.
What you will do
- Approve or reject listings and KYC cases that require judgment.
- Coach Associates on policy application and quality.
- Maintain trust playbooks and escalation paths.
- Partner with Customer Success on user-facing outcomes.
- Surface systemic risk to Executive / Super Admin.
What we're looking for
Required
- 3+ years in trust & safety, risk operations, or compliance leadership.
- Experience making and documenting high-stakes decisions.
- Ability to coach others and improve process.
- Calm judgment under pressure.
Strongly preferred
- Marketplace, proptech, or fintech experience.
- Experience with KYC vendors or fraud tooling.
Reports to
Executive
How we work
- Outcome-oriented with lightweight process.
- Close collaboration across pillars.
- Data-informed prioritization.
- Respect for focus time; async-friendly documentation.
- Hybrid-friendly: strong overlap with West Africa / European time zones.
Benefits & practicalities
- Competitive salary plus performance reviews
- Remote-friendly or hybrid options depending on the role
- Laptop and tools budget
- Learning budget for courses and certifications
- Paid time off and local public holidays observed
- Health support stipend (market-dependent)
- Direct exposure to founders and leadership
Employment type: Full-time · Location: Lagos / Remote · Reports to: Executive
Interview process
- Recruiter screen (30 min) — role fit, motivations, logistics
- Hiring manager conversation (45 min) — experience and approach
- Practical exercise or scenario (~60 min)
- Team interview (45 min) — cross-functional collaboration
- Final conversation with leadership (30 min) — vision, ways of working, offer details
We aim to complete the process within two weeks and provide clear feedback at each stage.
Equal opportunity
HubQuery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. If you need accommodations during the application or interview process, please let us know.