About HubQuery & this role
Operations & Trust keeps HubQuery safe: listing quality, KYC queues, and operational integrity.
We are hiring a Trust & Operations Associate to triage moderation and verification queues and apply clear policies.
Why this role stands out
You protect trust at scale with a narrow, well-defined lane—no country ownership and no god-mode.
What you will do
- Triage listing moderation and KYC queues according to policy.
- Document decisions clearly for auditability.
- Escalate edge cases to Leads.
- Flag patterns that suggest fraud or abuse.
- Collaborate with Customer Success when users need guidance after a trust decision.
What we're looking for
Required
- 1+ years in trust & safety, operations, compliance, or related roles.
- High attention to detail and policy discipline.
- Clear written communication.
- Comfort working with queues and prioritization.
Strongly preferred
- Marketplace or fintech trust experience.
- Familiarity with identity verification workflows.
Reports to
Trust & Operations Lead
How we work
- Outcome-oriented with lightweight process.
- Close collaboration across pillars.
- Data-informed prioritization.
- Respect for focus time; async-friendly documentation.
- Hybrid-friendly: strong overlap with West Africa / European time zones.
Benefits & practicalities
- Competitive salary plus performance reviews
- Remote-friendly or hybrid options depending on the role
- Laptop and tools budget
- Learning budget for courses and certifications
- Paid time off and local public holidays observed
- Health support stipend (market-dependent)
- Direct exposure to founders and leadership
Employment type: Full-time · Location: Lagos / Remote · Reports to: Trust & Operations Lead
Interview process
- Recruiter screen (30 min) — role fit, motivations, logistics
- Hiring manager conversation (45 min) — experience and approach
- Practical exercise or scenario (~60 min)
- Team interview (45 min) — cross-functional collaboration
- Final conversation with leadership (30 min) — vision, ways of working, offer details
We aim to complete the process within two weeks and provide clear feedback at each stage.
Equal opportunity
HubQuery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. If you need accommodations during the application or interview process, please let us know.