About HubQuery & this role
HubQuery is building the operating system for real estate and property services across emerging markets. Our agents, agencies, hosts, and landlords rely on HubQuery to run their business — and Customer Success is how we make sure they succeed and stay.
We are hiring a Customer Success Manager to own onboarding, adoption, retention, and growth for our professional customers.
Why this role stands out
You own outcomes for professional customers globally, influence the roadmap with frontline insight, and lead the CS pillar without owning a country.
What you will do
- Own onboarding for new agents, agencies, hosts, and landlords — from first login to first value.
- Drive adoption of key features through proactive guidance.
- Monitor account health, reduce churn, and identify expansion opportunities.
- Run check-ins, training, and playbooks that scale across markets.
- Be the voice of the customer internally — feed structured insights to Operations & Trust and product.
- Lead HubDesk quality and collaborate with Trust when issues require policy decisions.
What we're looking for
Required
- 3+ years in customer success, account management, or onboarding for a SaaS or marketplace product.
- Excellent written and verbal communication.
- Strong organization across a portfolio of accounts.
- Comfort with adoption and health metrics.
Strongly preferred
- Experience in proptech, real estate, fintech, or a multi-sided marketplace.
- Experience building scalable onboarding programs.
- Multilingual ability for multi-market support.
Reports to
Executive
How we work
- Outcome-oriented with lightweight process.
- Close collaboration across pillars.
- Data-informed prioritization.
- Respect for focus time; async-friendly documentation.
- Hybrid-friendly: strong overlap with West Africa / European time zones.
Benefits & practicalities
- Competitive salary plus performance reviews
- Remote-friendly or hybrid options depending on the role
- Laptop and tools budget
- Learning budget for courses and certifications
- Paid time off and local public holidays observed
- Health support stipend (market-dependent)
- Direct exposure to founders and leadership
Employment type: Full-time · Location: Lagos / Hybrid · Reports to: Executive
Interview process
- Recruiter screen (30 min) — role fit, motivations, logistics
- Hiring manager conversation (45 min) — experience and approach
- Practical exercise or scenario (~60 min)
- Team interview (45 min) — cross-functional collaboration
- Final conversation with leadership (30 min) — vision, ways of working, offer details
We aim to complete the process within two weeks and provide clear feedback at each stage.
Equal opportunity
HubQuery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. If you need accommodations during the application or interview process, please let us know.